FAQS

Money withdrawals

In order to withdraw money from your account you must meet each and every one of the following conditions:

  • A deposit in your account has been made.
  • At least 30 days must have past since the deposit was made.
  • You have played at least 30 games in total since the deposit was made. This number of games can be the total of any games played on our platform.

In order to request a withdrawal, you must enter all the information in the ‘withdrawal request’ section. You have to keep in mind that currently the minimum withdrawal is € 20.

Games without opponents.

If within the maximum period established (currently 7 days) since the game was played, a rival of a level similar to yours has not been found, the game will be automatically canceled and the registration fee will be returned to your user account.

OneWinner account.

Your account is valid for all games on our platform. We use a single username and password for everyone to make it more comfortable and, in addition, your balance can be used in all our games.

The balance of your account can be used in all games on our platform.

When you register on the platform you have to fill in the data correctly. It is important for us to be able to prove that you are who you say you are.

Unfortunately, Apple is very strict with the countries where its legislation does not allow applications that use real money in them. That is why there is a restriction of the countries in which you can register on our platform. If you are an Android user you do not suffer these restrictions, since Google does not force us to apply these restrictions.